NHTSA Complaint #11672397 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11672397
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	April 11, 2025
Date Filed	July 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

2020 explorer Transmission needs to be rebuilt due to transmission failure. Hard shifting that causes car to jerk dangerously. Decreased ability to gain speed due to delays and inability to properly shift though gears. Issues started on April 2025 and have continued to get worse. Care only has a little over 36000 miles on it. It was bought brand new November of 2019. Car is currently at ford dealership being worked on but this is a known issue with the transmission on 2020 models. This should be covered at no cost to me but here I am stuck paying for most of it.

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