NHTSA Complaint #11672123 — 2023 HYUNDAI PALISADE

I recently purchased a Hyundai vehicle and discovered that the previous owner still has full access to the vehicle’s Bluelink system. This includes remote start/stop, vehicle tracking, horn/lights, and other controls. Despite contacting Hyundai support and proving ownership, they still have not revoked or disabled this access. I am unable to override or reset the system myself. This poses a serious safety concern, because an unauthorized individual can: •Remotely disable the vehicle while in motion or parked, •Track my exact real-time location, or •Manipulate vehicle functions without my knowledge or consent. This is not a one-off issue. Hyundai has no effective system in place to guarantee owner control or revoke prior access, which leaves other buyers vulnerable too. This constitutes a design flaw in connected vehicle control systems, not just an isolated customer service problem.