NHTSA Complaint #11671328 — 2017 HYUNDAI TUCSON

Vehicle Make/Model/Year: Hyundai Tucson 2017 NHTSA: Recall Number 21V727000 Description of Problem: My vehicle is affected by a known safety recall related to the engine (likely recall campaign P1326 or similar, affecting Hyundai engines). I contacted the authorized Hyundai dealership to schedule the recall service. However, the dealership is requiring me to pay out-of-pocket for parts and/or tests — specifically, they mentioned charging for testing engine gaskets/joints — before confirming whether they will replace the engine under the recall. The recall notice clearly states that diagnosis, testing, and any necessary engine replacement should be done at no cost to the consumer. The dealership’s request for payment appears to be in violation of federal recall laws. I am being forced to delay this safety repair because I cannot afford these unexpected charges, which I believe are not allowed under NHTSA recall policies. This compromises my safety and could affect many other consumers in the same situation. Please investigate this dealership’s handling of the recall. I am requesting that Hyundai be held accountable for ensuring proper and legal recall service.