NHTSA Complaint #11671269 — 2021 POLESTAR POLESTAR 2 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11671269
Vehicle	2021 POLESTAR POLESTAR 2
Component	ELECTRICAL SYSTEM
Date of Incident	July 3, 2025
Date Filed	July 4, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.

Related Complaints for the 2021 POLESTAR POLESTAR 2

Other ELECTRICAL SYSTEM Complaints

#11700701 — November 20, 2025 — The On-Board Charger failed under normal conditions, leaving the car unable to be charged by any AC charger, this is ...

#11691248 — October 3, 2025 — The backup camera has progressively been made worse by software updates. It is often nonfunctional, shows a black scr...

#11688788 — September 22, 2025 — After applying the latest update to fix the recall, the camera and infotainment system performs worsee than before. T...

#11668935 — June 24, 2025 — Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put my...

#11642017 — February 11, 2025 — Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previ...

Recent Complaints for the 2021 POLESTAR POLESTAR 2

#11718764 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA — February 18, 2026 — The rear view camera fails repeatedly and the rear window is not large enough to safely reverse.

#11717160 — BACK OVER PREVENTION: WARNINGS — February 11, 2026 — Cameras stopped working when backing out and collision with pole when reversing out

#11717160 — LANE DEPARTURE: BLIND SPOT DETECTION — February 11, 2026 — Cameras stopped working when backing out and collision with pole when reversing out

#11717160 — VISIBILITY/WIPER — February 11, 2026 — Cameras stopped working when backing out and collision with pole when reversing out

#11712423 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — January 21, 2026 — I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...