NHTSA Complaint #11671252 — 2025 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11671252
Vehicle	2025 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	November 21, 2024
Date Filed	July 4, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

Gateway module does not work. I've had my 2025 vehicle since 11/21/2024 (over 7 months) and it has never worked. I have not had a safety update since 05/2024 when it was at the factory. There has been many OTA updates and updates that need to be preformed at dealership and have not had any completed. I have a PCM safety recall that can't be preformed because of the gateway module not being available to dealerships. Ford Engineers know about the problem and still has not released any parts. It can cause many unsafe issues because codes do not show up on the mechanics machines.

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