NHTSA Complaint #11670519 — 2023 TOYOTA RAV4 PRIME

The digital dashboard (instrument cluster)on my 2023 Toyota RAV4 Prime, suddenly went completely black. This included the speedometer, warning lights, fuel gauge, and all other driver information. I was unable to monitor my speed, vehicle status, or receive safety alerts — a serious risk while operating the vehicle. I have not authorized repairs yet. I brought the issue to Toyota’s attention, but since the vehicle is out of warranty and over the mileage limit, the dealership is requiring a $200 diagnostic fee just to evaluate the problem. There has been no formal decision from Toyota yet on whether they will cover the cost. After researching online, I discovered that numerous other owners of 2023 RAV4 Prime vehicles are experiencing this same dashboard blackout issue, suggesting a broader defect. This is not a result of wear and tear, and it directly impacts safe operation of the vehicle. I am submitting this complaint because this is a safety-critical system failure that should not occur in a new vehicle. If this is a common defect, it warrants investigation and potentially a recall. Toyota should not place the burden of diagnosis or repair on consumers for what appears to be a growing, safety-related manufacturing issue.