NHTSA Complaint #11670030 — 2021 JEEP GRAND CHEROKEE L

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11670030
Vehicle 2021 JEEP GRAND CHEROKEE L
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

I just discovered my IPC module is faulty and has been faulty. My vehicle has been putting itself into park while driving multiple times now in the little over 2 years I’ve had it. Along with many other electrical issues (power steering going out) engine not cutting off after putting it I to park and cutting the jeep off. Dash going out. Biggest issue is my vehicle causing me near miss traffic accidents. The dealership it was purchased from, certified. Hid service history reports at the sale. Also returned this vehicle multiple times without acknowledging the issue or even telling me they didn’t repair the issue. Last time it was picked up from Matt Bowers Jeep in Baton Rouge within 30 mins the issue was happening and more (rpms shooting up and Jeep taking off without giving it gas). I went public and another dealership reached out to help me. Within a few hours they noted that the vast majority of my modules weren’t updated, some bad and the IPC module keeps failing. They’re working with Stellantis trying to troubleshoot the issue. This has never been made known by Matt Bowers and matches the original service records hidden from day one. I cant get my vehicle back while the IPC module is faulty because it’s a serious safety hazard. Matt Bowers has put me back I to This vehicle multiple times knowing it was a hazard and I even Stated I felt unsafe in this Jeep. This is a serious safety hazard!!! Mopar was also made aware and has never returned any messages.

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