NHTSA Complaint #11694717 — 2021 JEEP GRAND CHEROKEE L

Randomly, and without warning, the instruments, gauges, and displays will switch to Italian along with cluster and radio display settings reverting to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. change to metric and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. The dealer charge me $300 diagnostic fee before resetting the software. Time goes by and it happens again. Dealer says there is nothing they can do and to wait for a software update from Stellantis, but none has come and it has been over a year. When this happens, I can change "some" of the settings back but some items cannot be reset like the FCA off lamp and paddle shifters. Back to the dealer I go for another $300 charge. Here is an example Jeep forum discussion, indicating many if not all vehicles are affected: https://www.jeepgarage.org/threads/forward-collision-warning-off-light-is-stuck-on.250301/#replies From personal experience, all of these issues started several years ago with an over the air software. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs."