NHTSA Complaint #11669881 — 2018 HONDA CIVIC

I own a 2018 Honda Civic that is subject to an open fuel pump recall. My vehicle suddenly became completely inoperable. When attempting to start the car, all of the dashboard lights come on, but the engine will not start or crank. The vehicle has power but will not turn over at all. This failure happened without any prior warning. I contacted Nalley Honda in Union City, GA, and they confirmed that the issue is related to the fuel pump recall. However, they refused to provide towing for the vehicle and told me the earliest appointment available would be over a week out, despite the vehicle being undrivable due to this known safety defect. This situation puts my safety and my family’s safety at risk, as I am now stranded without reliable transportation because of a manufacturer defect. The problem has been acknowledged by the dealership but has not been resolved because of their refusal to assist with towing or provide a timely repair. There were no warning lights or error messages prior to the failure—this happened suddenly. I am requesting that the NHTSA investigate this issue further, as it presents a serious safety concern. I also want to report that Honda has not provided towing assistance or a loaner vehicle while the safety recall repair is pending, which leaves me without any transportation.