NHTSA Complaint #11702884 — 2018 HONDA CIVIC

I own a 2018 Honda Civic. On August 4, 2025, I brought the vehicle to Honda of Greenbelt in Maryland for a fuel pump replacement required by a service recall. Immediately after this repair, the vehicle began producing a strong fuel odor, and after refueling, the smell persists for several days each time I add gas. This issue did not exist prior to the repair. I contacted American Honda customer service to request assistance and to ask whether I could have the vehicle serviced at a different Honda dealership, since the issue appears to have been caused by the original repair. A case manager was assigned, but despite multiple calls and several voicemails, I have received no response or follow-up. All responses from American Honda customer service have been generic email acknowledgments, and no substantive assistance or resolution has been provided despite my repeated attempts to contact the assigned case manager. Because the fuel odor consistently appears after refueling, I am concerned the repair may have resulted in a leak or improper installation involving the fuel pump or related components. The entire fuel delivery system should be thoroughly re-checked to ensure there are no leaks or safety hazards. This presents a clear safety risk, including the potential for fire. I am requesting that this matter be formally reviewed due to the ongoing fuel-system safety concern and Honda’s lack of meaningful response.