NHTSA Complaint #11703994 — 2018 HONDA CIVIC

We got notified of the recall by mail in early 2024. We called the Honda dealership in our locality, First Texas Honda (3400 Steck Ave, Austin, TX 78757) about it and they said the parts weren't available yet, and was estimated to be ready by Fall 2024. In July 2024, we were driving on a highway and the accelerator stalled as we reached 80 mph, with the check engine light flashing. Cars around us had to swoosh left and right to avoid colliding with our stalled car. By extreme luck we were able to use the car's momentum to safely exit the highway. Upon restarting the car, power was restored and the check engine light didn't illuminate again. There was slight shuddering in low gears. We made an appointment at the same First Texas Honda mentioned above to fix the problem, but after inspection they insisted that the problem was caused by loose battery cable unrelated to the fuel pump recall. Charged us $225 for the inspection and denied to replace the recalled part. Their predatory practice should be illegal and we are so disappointed in the system.