NHTSA Complaint #11669826 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11669826
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	June 23, 2025
Date Filed	June 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

While driving at 50 MPH, the Powertrain malfunction light, Hill Start assist malfunction light , and PreCollision malfunction light came on. Took vehicle to Performance Ford, Randolph, NJ where it was determined that it was the front axle disconnect actuator assembly was broken. FORD is aware of this problem per TSB 23-2174 but has not advised the owners of the problem, at least not myself. The cost was $2946.61. This is a safety issue and should be addressed and repaired by Ford. Also had to rent a car for 3 days

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