NHTSA Complaint #11669198 — 2016 DODGE GRAND CARAVAN

Driving along and suddenly van didn’t go into gear….towed and was confirmed there is a transmission issue….when checked for recalls about this issue, I was told my vehicle ID number doesn’t match the recall however no one can tell me why if there was a recall on this particular make and model and Year BUT my VIN is not included. I have been unsuccessful in ANY resolve or answers since March of this year ! Very disappointed and unsatisfied with the way I have not been able to get ANY help. I am [XXX] with very limited knowledge of the mechanical portion of this process. I would truly appreciate any further assistance you can offer. Thank you kindly, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)