NHTSA Complaint #11669010 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear axle horizontal mounting bolt, causing the rear driveshaft to disconnect. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V675000 (Power Train); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.