NHTSA Complaint #11669001 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated that while driving 25 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The contact stated that the message "Power Steering Fault" was displayed. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 172,000.