NHTSA Complaint #11668665 — 2021 FORD ESCAPE

The contact owns a 2021 Ford Escape. The contact stated while driving at an undisclosed speed, the message "Service Engine Soon" was displayed. The vehicle was taken to the dealer where it was diagnosed and determined that an unknown valve needed to be replaced. The unknown valve failure was related to the fuel intake. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with the same valve failure. The check engine warning light was illuminated. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with the same failure and the vehicle was repaired again; however, the failure reoccurred. The manufacturer was made aware of the failure and referred the contact to NHSTA Hotline for assistance. The failure mileage was unknown.