NHTSA Complaint #11707609 — 2021 FORD ESCAPE

The contact owns a 2021 Ford Escape. The contact stated that the vehicle failed to respond while in reverse(R). In addition, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. In addition, the contact received recall notification NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however ,the parts to do the recall repair were not available. The contact stated that the recall fire risk was significantly scary and made the vehicle unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,881.