NHTSA Complaint #11667958 — 2013 FORD EXPLORER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11667958
Vehicle	2013 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	June 4, 2025
Date Filed	June 19, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

My backup camera doesn't always work and when it does there is a delay seeing the image. I get a warning sign on my SYNC screen saying the camera is not available and to contact the dealership. I have contacted the dealership and the said I needed to contact Ford. They have since directed me to NHTSA. Not having a backup camera is a safety issue since there are some things that cannot be seen in a mirror when backing up.

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