NHTSA Complaint #11667885 — 2018 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11667885
Vehicle	2018 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	May 12, 2023
Date Filed	June 19, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

About two years ago, I had the windshield replaced because I had a crack in it. A certified tech approved by my insurance replaced it. Once that happened, I noticed the right A-pillar was loose. Thinking it was something they did incorrectly, I called and they came to fix it; however, a day later, it did the same thing. The clips would not fit correctly. While going down the road, it flew off and scraped the side of my car. Now there isn't an A-pillar and I'm afraid water is getting into my car. Since that happened, my electrical system has been acting strange. I called the AutoNation and I was told the saw the recall, but they didn't have any fixes for it yet. That was in 2024.

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