NHTSA Complaint #11667289 — 2018 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11667289
Vehicle	2018 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	July 5, 2024
Date Filed	June 16, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

On July 5, 2024, I was driving on Hwy. 12 in Napa, California. The front pillar on my window flew off on the highway. Luckily, no other cars were around and no one was hurt. When I took my car in for service, I told them I needed it fixed and the other pillar looked at. Ford in Walnut Creek told me that they were on backorder and had no idea when I would get a replacement part. I called again a couple of weeks ago to see what the status was and again, no idea when the part would come in. This is the fault of Ford. They should be mfg. these parts. In the meantime, I have been driving around for close to a year with no A-pillar and at risk of losing the other one. Please help. They need to be accountable.

Related Complaints for the 2018 FORD EXPLORER

Other STRUCTURE:BODY Complaints

#11707788 — December 30, 2025 — During a storm, our SUV had water leaking in through the top, middle of the windshield. The water soaked the dashboar...

#11707887 — December 30, 2025 — I am filing a safety complaint regarding unresolved recalls on my 2018 Ford Explorer (VIN: [XXX] ). FIRST RECALL: Ov...

#11707516 — December 29, 2025 — [XXX] ur complaint I can't figure out where one files a complaint on an outstanding recall. Ford keeps sending notice...

#11706779 — December 23, 2025 — My VIN was removed for the A Pillar recall. I received no notice as to why and my car was inspected a year ago. At ...

#11691529 — October 6, 2025 — The dash on my 2018 Ford Explorer platinum is rolling up from the front of the dash. It is made out of some sort of l...

Recent Complaints for the 2018 FORD EXPLORER

#11719757 — ELECTRICAL SYSTEM — February 22, 2026 — Entertainment system control. Power draws down and kills battery. Display locks into reverse camera, and I can't a...

#11719427 — FUEL/PROPULSION SYSTEM — February 20, 2026 — Fuel system evap leak just like the Safety Recall 18S35

#11718838 — ENGINE AND ENGINE COOLING — February 18, 2026 — The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engin...

#11718763 — STRUCTURE — February 18, 2026 — See attached document for complaint. I am in receipt of your multiple Important Safety Recall notices/letter and am ...

#11718842 — STRUCTURE — February 18, 2026 — The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTU...