NHTSA Complaint #11666835 — 2020 SUBARU ASCENT

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11666835
Vehicle	2020 SUBARU ASCENT
Component	SUSPENSION
Date of Incident	May 13, 2025
Date Filed	June 13, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the undercarriage while driving over bumps in the roadway. No warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the front struts had failed and needed to be replaced. The contact related the failure to TSB: 059024. The vehicle was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Related Complaints for the 2020 SUBARU ASCENT

Other SUSPENSION Complaints

#11695852 — October 27, 2025 — Car is making loud noises while going over uneven roads. Only have 64,000 miles on it and I need to replace the struts.

#11647985 — March 12, 2025 — Extreme rattle/clunking driving over bumps especially on dirt roads. Seems to be many people are having this issue. I...

#11605227 — July 29, 2024 — Car has 49,700miles. Front drivers side makes terrible rattling noise when driving over any uneven pavement or bumps...

#11602497 — July 15, 2024 — A clunky noise coming from the front wheels whenever we encountered any sort of bump.

#11535024 — July 28, 2023 — Both front struts have failed within 55000 miles, the passenger one had a failure at 43,000 miles and the driver side...

Recent Complaints for the 2020 SUBARU ASCENT

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#11717930 — ENGINE — February 13, 2026 — Car has 82,000 miles, has been maintained and requires an engine replacement due to 'Sludge'. Reading a lot of forum...

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