NHTSA Complaint #11605227 — 2020 SUBARU ASCENT

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11605227
Vehicle	2020 SUBARU ASCENT
Component	SUSPENSION
Date of Incident	July 19, 2024
Date Filed	July 29, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Car has 49,700miles. Front drivers side makes terrible rattling noise when driving over any uneven pavement or bumps. Took it to the dealer to determine the issue. They said the entire strut assembly needs replacing. No warning lamps have ever come on related to this issue. I have no idea if the car is safe to drive. There is a national back order on the parts. The dealer wants $1344 to replace it. This is crazy to me. I've driven cars with LOTS more miles than this and have never needed a strut replaced.

Related Complaints for the 2020 SUBARU ASCENT

Other SUSPENSION Complaints

#11695852 — October 27, 2025 — Car is making loud noises while going over uneven roads. Only have 64,000 miles on it and I need to replace the struts.

#11666835 — June 13, 2025 — The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, there was an ab...

#11647985 — March 12, 2025 — Extreme rattle/clunking driving over bumps especially on dirt roads. Seems to be many people are having this issue. I...

#11602497 — July 15, 2024 — A clunky noise coming from the front wheels whenever we encountered any sort of bump.

#11535024 — July 28, 2023 — Both front struts have failed within 55000 miles, the passenger one had a failure at 43,000 miles and the driver side...

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