NHTSA Complaint #11666024 — 2017 CHEVROLET EQUINOX

The contact owned a 2017 Chevrolet Equinox. The contact stated that the vehicle was consuming 5 quarts of oil for every 2,000 miles driven. The vehicle was taken to the dealer, where an oil consumption test was performed, and the dealer confirmed that the vehicle was experiencing an excessive oil consumption. Additionally, the contact stated that upon starting the vehicle and while driving, the engine made abnormal metallic and banging sounds. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine was replaced at the contact's expense. However, the failure persisted. The vehicle was taken back to the dealer, where the engine was replaced twice under warranty. The contact stated that the vehicle seemed to be repaired; however, the vehicle was involved in a crash and was totaled. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.