NHTSA Complaint #11665166 — 2020 FORD EXPLORER

The rear hatch of my 2020 Ford Explorer does not open reliably. There is no manual release mechanism to open the hatch in case of failure. The only methods to open the hatch are via the button on the hatch itself, the button on the dashboard, or the key fob. When any of these are pressed, the hatch makes sounds as if it is trying to engage and open, but it does not actually open. Additionally, the vehicle dashboard displays an alert indicating that the hatch is open, even though it remains securely closed. This false alert is confusing and concerning. The problem is unpredictable and intermittent, sometimes allowing the hatch to open normally, but often failing without warning. This issue significantly limits access to the cargo area and poses a safety concern in situations where quick or emergency access to the hatch is needed. I had the vehicle inspected by a dealer regarding the hatch issue. They diagnosed the problem as a faulty hatch motor. The estimated cost to repair or replace the motor is approximately $1,300.00. Given the high cost, I am concerned about the safety and reliability of the vehicle, as well as the financial burden of any potential repairs. Because the rear hatch does not open reliably, I am forced to access the cargo area by crossing over the rear seats, which is inconvenient and unsafe, especially when carrying groceries or large items. Moreover, I am unable to access the spare tire in case of an emergency, which poses a serious safety risk.