NHTSA Complaint #11664593 — 2015 FORD F-250

The contact owns a 2015 Ford F-250. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the engine while depressing the accelerator pedal. The contact stated that after accelerating from a stop light, the vehicle started to sputter with the check engine warning illuminated. The contact pulled over and had the vehicle towed to the dealer. While at the dealer, a fault code for the fuel pump failure was retrieved. The contact was informed that shards of metal had entered the fuel system, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not yet repaired. The failure mileage was approximately 122,000.