NHTSA Complaint #11664570 — 2020 FORD EDGE

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11664570
Vehicle 2020 FORD EDGE
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

The rear view camera glitches and the display is either blacked out or scattered. The motion sensor does not always work when this happens. I was not aware of an on coming car while backing up causing a safety risk. The screen will start glitching and become distorted while I am already backing up, making it hard to know where the objects are. There are not any warning lights to indicate a problem. I brought the car to the service center at the dealership from where I purchased it, They said I would have to pay for a new camera. I did not do that because there is a recall in the 2021 model and other Ford vehicles for the same issue .

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