NHTSA Complaint #11664422 — 2019 JEEP CHEROKEE

The 4WD light came in November 2024. When taken to the dealer I was told it was probably the power transfer unit as they have been replacing a lot of them. And upon inspection it was the PTU. This problem was verified as being common and a recall issued shortly after my vehicle got a new PTU. My VIN is not under the recall and I am being told there is nothing they can do. I don’t think it’s a coincidence that my vehicle has the same defect the others have and I think they need to look broader at the vehicles included in the recall. In May 2025 (just 6 months later), the rear differential went out with no warning or lights at all. There was a noise and by the time we got it to repair shop they said they don’t know how we even got it there as the rear differential exploded. This could have been a very dangerous situation. The rear differential goes hand in hand with the power transfer unit so it is very probable this happened due to the faulty PTU. Please help get JEEP to acknowledge the problem is a wider scope then initially thought so when they have a fix my vehicle can be included.