NHTSA Complaint #11663914 — 2021 FORD ECOSPORT

The contact owns a 2021 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle jerked abnormally. The vehicle was taken to an independent mechanic; however, the failure was not diagnosed. The contact's grandson, an employee at Pep Boys, informed the contact not to drive the vehicle because the vehicle was unsafe to drive. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 64,300. VIN tool confirms parts not available.