NHTSA Complaint #11663658 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11663658
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	May 29, 2025
Date Filed	May 29, 2025
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various highway speeds, the transmission experienced harsh downshifting from seventh to sixth gear. During the failure, the vehicle was shaking and vibrating abnormally, and decelerated unintendedly. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 35,000.

Related Complaints for the 2020 FORD EXPLORER

Other POWER TRAIN Complaints

#11718314 — February 16, 2026 — I own a 2020 Ford Explorer with approximately 85,776 miles. The vehicle has experienced two separate loss-of-propulsi...

#11716301 — February 6, 2026 — The catalytic converters (both) on my 5-year-old Ford Explorer both failed due to cracked welds. This failure appears...

#11715965 — February 5, 2026 — Driving at speed and starting to slow down the vehicle downshifted hard and afterwards would shift hard on every shif...

#11713971 — January 28, 2026 — The contact owns a 2020 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, th...

#11712470 — January 21, 2026 — Car will be in drive or reverse, start to move with foot on gas then will shift itself into park

Recent Complaints for the 2020 FORD EXPLORER

#11719340 — EXTERIOR LIGHTING — February 20, 2026 — Passenger headlight, LED low beam has gone out. Daytime running lights, high beam, and turn signal still work. Tried ...

#11718691 — UNKNOWN OR OTHER — February 18, 2026 — My Explorer has the optional double moonroof with an electric sunshade that opens or closes with a button. A week ago...

#11718314 — ENGINE — February 16, 2026 — I own a 2020 Ford Explorer with approximately 85,776 miles. The vehicle has experienced two separate loss-of-propulsi...

#11718145 — UNKNOWN OR OTHER — February 15, 2026 — Sunroof clip broke and fabric sags which can affect visibility.

#11717248 — UNKNOWN OR OTHER — February 11, 2026 — The rear differential axle bolt on my vehicle has broken. There was no impact or collision prior to this failure. The...