NHTSA Complaint #11663327 — 2016 FORD F-250

Ford has issued a number of recalls for issues on Ford F-Super Duty (F-250) with rearview cameras in their vehicles. I am also experiencing the same issues with my 2016 Ford F-Super Duty (F-250) rearview camera that displays a blank or distorted image causing no visibility while backing up, increasing my risk of a crash. The issue, Covington Ford Inc., Service Department located at 9101 Dr Martin Luther King Ave, Covington, GA 30014 (770-786-3432) explained to me is that it is caused by a loss of electrical conductivity due to fretting corrosion on the terminal header connector inside the camera and misalignment of the connectors. I am also experiencing a full black image on the SYNC screen when placed in reverse or when the 360-degree view is selected as well. Diagnostics were completed 5/21/2025 costing me $150.00. Proof of diagnostics cost can be provided upon request. Covington Ford Inc. indicated I would need a new camera installed at a charge of $727.24 + tax not including the cost of the diagnostics. Estimated total cost of repairs including diagnostic charge would be $877.24 + tax. In addition to being a safety hazard, I use this vehicle to back up to and connect to trailers necessary for my income and need to have this repair completed.