NHTSA Complaint #11697967 — 2016 FORD F-250

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a white screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message to "Contact Your Local Dealer" was displayed on the instrument panel. The local dealer was not contacted. The contact stated that on a separate occasion, while driving at an undisclosed speed, the vehicle drove over a speed bump or pothole, and the steering wheel vibrated. No warning lights were illuminated. The contact used force to control the steering wheel. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that an alignment was performed, and an unknown repair to the exterior lighting was also performed. The contact stated that the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.