NHTSA Complaint #11663267 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while driving 50 MPH, the vehicle lost power steering functionality, and the vehicle became difficult to maneuver. The contact was unable to turn the steering wheel to the right or the left. The contact stated that two passengers inside the vehicle assisted with steering the vehicle. The message "Power Steering Assist" was displayed on the instrument cluster. The vehicle was towed to the local dealer where it was diagnosed and determined that the steering rack had failed. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000.