NHTSA Complaint #11662889 — 2019 JEEP CHEROKEE

The infotainment screen in my 2019 Jeep Cherokee intermittently shuts off while driving. This occurs unexpectedly and has happened multiple times, sometimes while using navigation or the backup camera. On several occasions, the screen has turned completely blue and remained unresponsive for several minutes. The screen controls audio, climate, and safety features, and its failure creates distractions and limits access to key vehicle functions. This issue occurs randomly and has not been resolved. I brought the vehicle to a dealership, and was told that unless there is a recall, there is little they can do beyond basic troubleshooting. I have not received any warning messages or error codes related to this issue. The problem appears to stem from either a software malfunction or a hardware issue with the Uconnect system. The component is available for inspection upon request. This screen failure impacts visibility and access to controls, creating a potential safety risk.