NHTSA Complaint #11662138 — 2023 HYUNDAI ELANTRA HYBRID

During driving, vehicle displayed a system error indicating an issue with the hybrid system. The vehicle then immediately, and without warning, completely shut off and caused the driver to have to manually guide the vehicle to the side of the road without power assistance. The vehicle is available for inspection upon request, however we have taken it to the dealership who have inspected the vehicle but told us they could not find an issue, even though we clearly experienced on. The incident can easily be verified by our insurance company, who had to tow the vehicle. This incident put our safety at risk as it not only caused a sudden vehicle failure which could have further risked accident, but the driver also suffered heat stroke waiting for the tow truck. As stated earlier, the service center at the dealership could not reproduce or confirm the issue and have simply stated that the vehicle should just be driven as is. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. I'd like to further note that this service station and dealership is called Horne Hyundai and is located in Apache Junction, Arizona. They have ignored this issue, gaslighted us, and left us with no option but to report them and this vehicle.