NHTSA Complaint #11595769 — 2023 HYUNDAI ELANTRA HYBRID

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11595769
Vehicle 2023 HYUNDAI ELANTRA HYBRID
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I experienced an issue where I was driving the vehicle, and then a "hybrid system fault" message appeared on the driver information display followed by the complete loss of power. This made me have to pull over to the side of the road with no ability to accelerate out of the way of traffic to come to a stop. Once I was stopped I tuned off the vehicle and tried to turn it back on, but the vehicle would not respond so I attempted pressing the 12 volt battery reset button to the left of the steering wheel to see if this would allow me to turn the vehicle on and the car came back to life with no warning lights or messages and drove normally. This happened three more times over the course of ~1.5 hrs on my way home on the highway. I understand that things happen, I just wish there was more warning before all power was cut and the vehicle went into limp mode as this left me in a dangerous situation. The vehicle has been dropped off at the dealer and is awaiting a new hybrid battery replacement under warranty.

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