NHTSA Complaint #11662075 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle started jerking while depressing the accelerator pedal, with the check engine warning light illuminated. The contact stated that the lights on the electronic gear shifter were flashing, causing the contact to pull over and restart the vehicle. The contact stated that during the most recent failure, the vehicle failed to accelerate, and the contact was left stranded on the road. Due to failure, the vehicle was towed to a dealer and was diagnosed with transmission failure. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 75,000.