NHTSA Complaint #11661865 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was taken to Ikon Motorcars Group, where the water pump and the temperature gauge sensor were replaced, and coolant was added to the vehicle. The contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken back to the independent mechanic, where the mechanic confirmed that there was no visual leaks coming from the cooling system. The mechanic informed the contact that the failure might be an internal coolant leak into the engine. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 77,000.