NHTSA Complaint #11659134 — 2025 TOYOTA CAMRY

Wife was driving back home on I-280 around 60-65 mph back home when suddenly the back sunroof glass section POP and she started hearing small objects dragging. As soon as she was available to pull over to check it, she realize the whole back glass of the sunroof was cracked. She tried calling Toyota Sunnyvale to report it and best they could help her with was to make a claim with the insurance and pay the deductible of $500 because they saying this was from an “external influence”. They gave us a “rental vehicle” while their inspectors engineers called for non-manufactured issue when; - how will you get hit on the sunroof while driving at 60-65 mph on the freeway? - how is it possible that a small size object could shatter a whole TEMPERED GLASS and also, outline crack all around instead of a center hit like they mentioned. - if there was an external object hitting the sunroof why isn’t any internal damage if it’s right above the sunroof motor. If it was something that big to shatter a whole tempered glass section wouldn’t it damage the motor as is right on the center of the shatter too?. Last but not least, we were “handle” a rental car while they were “inspecting” the vehicle until next coming Monday (2 days later as we took it on a Saturday) we were told to take the vehicle and bring it in the next coming Monday but with that level of shatter it would of fall apart more and would of been an issue for the inspection for them to put it on me as a bigger hit WHITCH THEY DID! And made me pay for the rental days and quote me a $4,700.oo repair labor for the damage part as they determinate it wasn’t manufacture. No one could give an explanation of how did they determinate it when I have an other Toyota that DOES! Have an external object crack on the wind shield AND ITS MINIMAL! Not the whole windshield.