NHTSA Complaint #11708878 — 2025 TOYOTA CAMRY

I am reporting a recurring safety defect involving the front bumper assembly on my brand-new Toyota Camry Hybrid. The front bumper repeatedly detaches, separates, and pulls away from the vehicle during normal driving conditions. This has occurred multiple times despite repeated repair attempts by the authorized Toyota dealership. Toyota and the dealership have acknowledged that this is a known issue affecting other vehicles and have admitted that there is currently no permanent repair remedy available. Despite this, the defect has been misclassified as “cosmetic,” which is inaccurate and unsafe. The bumper is a critical safety component designed to absorb and distribute crash forces. A bumper that is already detached or partially unsecured compromises crash force pathways and reduces occupant protection in the event of a collision. If an accident occurs, the bumper cannot perform its intended safety function, increasing the risk of injury. Additionally, I can hear air intrusion entering the vehicle through the front area where the bumper is separating, confirming that the vehicle’s exterior seal and structural integrity are compromised while driving. This vehicle has never been in an accident and is operated under normal conditions. A front bumper should not detach on a new vehicle. This is not a cosmetic concern it is a safety defect that places occupants at risk. I am requesting that NHTSA review this issue as a potential pattern defect and require Toyota to address it as a safety matter rather than mislabeling it to avoid corrective action.