NHTSA Complaint #11658669 — 2021 TESLA MODEL Y BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Complaint Details

ODI Number	11658669
Vehicle	2021 TESLA MODEL Y
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	February 16, 2025
Date Filed	May 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

- Computer appears to stop working in colder temperatures (or random). - ALL cameras, including rear view camera (needed for backing up) and side cameras stop working. Error message shown on touch screen saying cameras are not available. - All road sensing information including other cars, lanes markers (everything) disappears from touch screen dashboard and no longer works. There are no longer any warnings for anything. - GPS tracking stops and no longer tracks along with the car. Car becomes a safety hazard due to poor visibility. Especially evident during reverse.

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