NHTSA Complaint #11658577 — 2020 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11658577
Vehicle	2020 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	August 1, 2023
Date Filed	May 2, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

2020 ford escape in 2023 transmission started slipping amd stuttering around 60,000 miles on it. Ford service said nothing wrong. Problem persisted and now at 103,000 miles they admit need a whole new transmission. Service bulletin released in 2022 did not fix the issue and now that warranty is out they want the customer to replace it. The car is unsafe as you can't count on acceleration as the transmission slips going up inclines and oftent times when accelerating to pass or turn into traffic. Additionally a new class action lawsuit seems to state all of the same issues I have had and am having. Ford knows about the issue and refuses to recall the transmission or help monetarily with the repairs.

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