NHTSA Complaint #11658053 — 2011 FORD EXPLORER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11658053
Vehicle 2011 FORD EXPLORER
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

Rear camera is black when in reverse. Warning beeps still work properly. Truck has 102k miles, started being issue at 97k miles. Ford says repair is 6 weeks out until tech available. Keep getting runaround. I started asking for repair over 6 months ago. Reporting this because many models have had this issue as a recall. The 2011 Explorer should be included in this recall. #2 issue. A pillar recall also slow walking. I've had mine inspected, it is damaged, approved to replace, now waiting on parts. Have been calling every 2-3 weeks for 6 months. Still say no parts. I will call your 800 number to report this.

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