NHTSA Complaint #11657985 — 2017 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11657985
Vehicle 2017 JEEP CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

I purchased a 2017 certified pre-owned Jeep Cherokee from a Jeep dealership in March 2020. Starting in late 2022/early 2023, while driving, everything electrical would shut off and stop functioning without warning (dashboard, radio, air or heat if on, lights near gear shift, could not use hazard lights, turning signal, or power windows), and shortly after the engine would die, leaving me stalled in the middle of the street. I would then have to put the car in park, turn the car off and turn it back on. I took it to 2 Jeep dealerships in Michigan where I was living at the time and they refused to look further than scanning the car to determine if any codes appeared and found no codes. This started happening more frequently in summer 2023 and I took it to a dealership in Indiana; no hard codes came up again and they were unable to replicate the issue. They found some worn wiring with the radio and replaced the radio, hoping it would resolve the issue (invoice attached). This issue started occurring again [XXX] more frequently than before (4 times in a 15-minute window) - this time I was on the highway and had no way to signal the cars behind as I could not use the turning signal or hazard lights and the electrical and engine cut off simultaneously without warning, almost causing a serious accident. The car has been at the dealership for 2 weeks now, and they are unable to replicate the issue; therefore, unable to provide a diagnosis. There was a safety recall for 2017-2018 Jeep Cherokees for the PTU (documentation attached), but my VIN doesn't fall within that recall. Therefore, I am filing a safety report to initiate an investigation for this issue, as this is a significant safety risk and has the potential to cause a fatal accident for myself as a driver and others on the road. This is happening quite often with the Jeeps ranging from 2014-2021 per Jeep forums (documentation attached), and no one has found a solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Related Complaints for the 2017 JEEP CHEROKEE

Other ELECTRICAL SYSTEM Complaints

#11697849 Parking brake on the jeep automatically engaged while driving. Had vehicle towed to dealership where a new parking b...
#11688093 A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. Af...
#11685319 Service Shifter is displayed every now and then.
#11682836 Service Shifter warning light comes on when driving. When put in park and key is turned off will reset but periodical...
#11679560 Constantly Randomly Getting (Service Shifter) Notification and all the lights on the shifter light up on the shifter...

Recent Complaints for the 2017 JEEP CHEROKEE

#11718527 POWER TRAIN The contact owns a 2017 Jeep Cherokee. The contact stated that after stopping at a stop sign, the vehicle failed to a...
#11718315 POWER TRAIN I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Te...
#11718208 UNKNOWN OR OTHER To Whom It May Concern, I am filing a safety complaint regarding my 2017 Jeep that is currently under recall for the...
#11718315 UNKNOWN OR OTHER I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Te...
#11717525 POWER TRAIN Car has been broken down since May 2025. My car started jerking forcefully with my child in the car. Brought it in to...
Check any vehicle history by VIN - Free vehicle history report