NHTSA Complaint #11657425 — 2016 HONDA PILOT

My name is [XXX] . I am submitting this formal complaint regarding the repeated and serious transmission failures on two 2016 Honda Pilot vehicles that I own. Both vehicles were purchased together and have developed nearly identical transmission problems, posing serious safety concerns. Despite regular maintenance, including expensive and frequent transmission fluid changes, both vehicles have experienced significant drivability issues. I brought one of the Pilots to an authorized Honda dealership, where I paid out-of-pocket for an inspection, but Honda refused any assistance, citing mileage. However, I believe the nature of the defect, not the mileage, is the true concern, as transmission failure affects the safe operation of the vehicle. Transmission failure at any speed, especially in family SUVs like the Pilot, presents a real danger to occupants and others on the road. High mileage should not excuse serious mechanical defects that directly impact vehicle safety. Given that there are many similar complaints online from other Honda Pilot owners, I respectfully request that NHTSA investigate whether a broader manufacturing defect exists with the 2016 Honda Pilot’s transmission systems. I appreciate your time and attention to this important safety matter INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)