NHTSA Complaint #11656289 — 2020 KIA SOUL STEERING

Complaint Details

ODI Number	11656289
Vehicle	2020 KIA SOUL
Component	STEERING
Date of Incident	July 31, 2024
Date Filed	April 23, 2025
Mileage	232,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

The contact’s wife owns a 2020 Kia Soul. The contact stated while driving at various speeds and turning the steering wheel, the steering wheel failed to return to center. There were no warning lights illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the steering rack, and pinion plugs were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 232,000.

Related Complaints for the 2020 KIA SOUL

Other STEERING Complaints

#11656290 — April 23, 2025 — The contact called on behalf of his wife who owns a 2020 Kia SOUL LX. The contact stated that they had began to notic...

#11508475 — February 22, 2023 — Motor driven power steering failed, dealer (Hyman Bros Kia Midlothian VA) replaced the flexible coupling in the power...

#11496572 — December 8, 2022 — The contact owns a 2020 Kia Soul. The contact stated while starting the vehicle in a parking lot, the steering wheel ...

#11491984 — November 2, 2022 — At around 91, 697 miles, our 2020 Kia Soul EX began to have issues with the engine stalling out while downshifting in...

#11480109 — August 19, 2022 — Electrical power steering system froze and would not turn left nor right while car was running in both Reverse and Dr...

Recent Complaints for the 2020 KIA SOUL

#11718557 — ENGINE — February 17, 2026 — I believe my car has been burning oil. The oil was empty at our last oil change only about 60,000 miles on car and we...

#11718252 — ENGINE — February 16, 2026 — My car suddenly cut off while I'm driving putting me and others at risk in traffic and then my mechanic confirmed tha...

#11716026 — ENGINE — February 5, 2026 — My car is burning oil and showing signs of blow-by. I suspect it is due to the faulty piston rings that prompted your...

#11714287 — ENGINE — January 29, 2026 — I purchased my 2020 Kia Soul GT-Line brand new in October 2019. The vehicle was later subject to a Kia oil piston ri...

#11713543 — AIR BAGS — January 27, 2026 — Immediately after purchase, the Passenger Airbag warning light illuminated. An authorized Kia dealer confirmed that t...