NHTSA Complaint #11480109 — 2020 KIA SOUL

Electrical power steering system froze and would not turn left nor right while car was running in both Reverse and Drive as I was trying to leave my home to run errands. My Kia Access application on my phone showed an issue with Electrical Power Steering and the dash of my car had the red steering wheel with exclamation point warning light in red on. When tow truck came 4 hours later and turned vehicle on to get it into tow truck the steer issue disappeared. However, he did tell me that the night of 8.17.20222 he towed another Kia Soul that the steering locked up in mid turn of another vehicle on a driver her in Phoenix, AZ. This is a huge concern and very scary to think of what could happen if I was in traffic. My car is currently at the dealership for diagnostics, and if they can't find an issue I have to pay a minimum $170 just for them to look at it. This is not a good situation as a whole!!! This vehicle needs to have an electrical power steering issue recall.