NHTSA Complaint #11656134 — 2013 FORD EDGE

Hi my name is [XXX] and we own a 2013 Ford Edge. VIN # [XXX]. We loved driving it until it broke down on a trip to New Mexico. We were driving along and all the brakes locked up leaving us stranded on the side of the road for 5 hours. We eventually had it towed to our destination, Gallup New Mexico and had it examined by a local mechanic. He thought it was hydraulics and replaced the master cylinder and all the brakes and rotors along with the ABS hydraulic unit. It appeared to take care of the problem but while test driving it was still happening, it wasn’t the brakes it was the anti-lock braking system module (ABS). He tried to order the ABS module but was told that Ford does not make that part anymore and had to try an aftermarket one. Those did not work. I eventually had it transported to my local mechanic in Southern California for $675.00 where he has the same problem, can’t get the part from Ford and aftermarket won’t work and is currently looking for a used module that will work on my car. Why would you stop making this part knowing there is a problem with it and not have an adequate replacement for it? We have been without this car for over 6 months and are very frustrated with Ford. I am at a loss for words and at a loss on our next steps as we have a vehicle we love which we cannot get fixed. I am asking for any advice, relief or how we can get our car fixed before it becomes worthless and we cannot recoup any of the money we have had to put out for this fiasco! We have put out over $4,000 including rental car costs! Update: I send ford a letter they responded but their stores did not work to get the parts. It has been almost 1 year now and the car is still not running. My next step is to drop it off at the Ford Dealer but I'm afraid they will charge me more than it is worth just to look at it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)