NHTSA Complaint #11655278 — 2020 FORD EXPLORER EXTERIOR LIGHTING

Complaint Details

ODI Number	11655278
Vehicle	2020 FORD EXPLORER
Component	EXTERIOR LIGHTING
Date of Incident	February 11, 2025
Date Filed	April 17, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

Low beam projector bulb prematurely fails. Replaced under warranty and failed again. Due to dynamic bending feature dealer recommended replacing entire assembly at a cost of $1500. High beam and dynamic bending works, just low beam out of service. Seems like a less costly option to replace LED bulb. Online research lead to other owners reporting similar failures and replacement cost. Some owners replaced control module which fixed the issue, so it is possible that this is controller fault. But a non-working headlight is a safety issue as well as traffic violation. Is this an issue for this agency?

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