NHTSA Complaint #11654718 — 2023 FORD EDGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11654718
Vehicle	2023 FORD EDGE
Component	ELECTRICAL SYSTEM
Date of Incident	January 12, 2025
Date Filed	April 15, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The APIM has a known software issue that blanks out the main display and control screen. While not a safety issue for the Radio. It Does eliminate the climate control system. It makes it impossible to turn on, adjust or turn off defrosters. So if windows start to fog there is NO control. The results are attempting to navigate to the side of the road. Secondly this is draining the battery shutting down systems. Ford is aware of the issue and tells dealers they hope a Software update in First Quarter 2025. This is an over the air software update that will not be able to be downloaded due to system shut downs.

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