NHTSA Complaint #11583315 — 2023 FORD EDGE

The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to utilize the hands-free calling and/or GPS features, the center display failed to function properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the center display, informing the contact that a software update was required. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 8,000.